Last updated: 11 July 2026

This Privacy Policy explains how TuneFiles, a service of All Automotive Solutions (ABN 23 604 760 401) (tunefiles.com.au) (“TuneFiles”, “we”, “us”, or “our”), collects, uses, and protects your information when you use our website, our file service portal, and our SMS notifications. By using our website or services, you agree to the practices described in this policy.

Who we are

TuneFiles is a trade tuning file service operated by All Automotive Solutions (ABN 23 604 760 401), supplying workshops, tuners, and dealers across Australia. Our website address is https://tunefiles.com.au. If you have any questions about this policy or your information, contact us at info@tunefiles.com.au.

Information we collect

We collect information you provide to us and information collected automatically when you use our website and services, including:

  • Contact and enquiry details — your name, business name, email address, phone number, and any information you include when you complete a form on our website (such as a dealer application or trade enquiry).
  • Mobile phone number — provided when you submit a file or place an order through our portal, so we can send you service-related SMS notifications (see “Text message (SMS) communications” below).
  • Order and file service data — details of the files you submit, the vehicles and tools involved, and the status of your jobs.
  • Account details — if you hold a dealer or file service account, the information associated with that account.
  • Website usage data — such as your IP address, browser type, pages viewed, and similar analytics data collected via cookies and analytics tools.

How we use your information

We use your information to:

  • Provide and deliver our file service and respond to your enquiries and applications;
  • Send you service-related notifications, including SMS updates about your file submissions and completed files;
  • Manage your dealer or file service account;
  • Operate, maintain, secure, and improve our website and services;
  • Meet our legal and regulatory obligations.

Text message (SMS) communications

TuneFiles uses SMS text messaging (delivered through our messaging provider) to send you transactional, service-related notifications about your tune file jobs — for example, confirming that a file has been received and notifying you when your file is complete.

  • Consent. By providing your mobile phone number when you submit a file or place an order through our portal, you consent to receive service-related SMS messages from TuneFiles. SMS consent is not a condition of any purchase.
  • Message frequency. Message frequency varies and depends on your activity — you will generally receive a message when you submit a file and when that file is completed.
  • Message and data rates. Message and data rates may apply, depending on your mobile carrier and plan.
  • Opting out. You can opt out of SMS messages at any time by replying STOP to any message you receive from us. After you opt out, we will send one confirmation message and you will no longer receive SMS job notifications. For help, reply HELP or contact us at info@tunefiles.com.au.
  • No sharing of mobile information. We do not share, sell, or rent your mobile phone number, SMS consent, or any related mobile information to third parties or affiliates for marketing or promotional purposes. Your mobile information is used solely to deliver the service-related messages described above.

Cookies and analytics

Our website uses cookies and similar technologies to operate the site, remember your preferences, and understand how the site is used. We use analytics tools (such as Google Analytics) to collect aggregated, non-identifying information about website traffic and usage so we can improve our services. You can control or disable cookies through your browser settings, though some parts of the site may not function properly without them.

Third-party services

We use trusted third-party service providers to operate our business. These may include:

  • A messaging provider to deliver SMS notifications;
  • Analytics providers (such as Google Analytics) to measure website usage;
  • Payment processors to handle transactions;
  • Hosting and infrastructure providers to run our website and portal.

These providers only receive the information necessary to perform their services and are required to protect it. As stated above, mobile phone numbers and SMS consent are never shared for marketing purposes.

How we share information

We do not sell your personal information. We only disclose your information where necessary to provide our services (for example, to the service providers listed above), to comply with the law, to enforce our terms, or to protect our rights, users, or the public. Mobile information is never shared with third parties or affiliates for marketing or promotional purposes.

Data retention

We retain your information for as long as needed to provide our services, maintain your account, meet our legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we take reasonable steps to delete or de-identify it.

Data security

We take reasonable technical and organisational measures to protect your information against loss, misuse, and unauthorised access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your rights

You may request access to, or correction of, the personal information we hold about you, and you may ask us to delete it where we are not required to keep it. To make a request, or to opt out of communications, contact us at info@tunefiles.com.au.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at info@tunefiles.com.au.